ATT Blocked Email Notification - Revision history

Rabbi Bob: Correction of 'astute' - Thank you to BBG's mother (or the channeling thereof)!

2016-02-06T12:48:06Z

Correction of 'astute' - Thank you to BBG's mother (or the channeling thereof)!

← Older revision		Revision as of 12:48, 6 February 2016
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	=You Can't Communicate When You Are Blacklisted=		=You Can't Communicate When You Are Blacklisted=

	If you're ~~estute~~, you'll have seen this reply coming:		If you're astute, you'll have seen this reply coming:

	<pre style="white-space: pre-wrap">		<pre style="white-space: pre-wrap">

Rabbi Bob: /* Unblocked */

2012-01-23T13:19:15Z

Unblocked

← Older revision		Revision as of 13:19, 23 January 2012
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	=Unblocked=		=Unblocked=
	Testing on Thursday was good and we are unblocked. Thanks to AT&T's presence on Twitter for getting the ball rolling on this and proving once again that if you can get to a human behind all of the automated systems you can most likely get a solution.		Testing on Thursday was good and we are unblocked. Thanks to AT&T's presence on Twitter for getting the ball rolling on this and proving once again that if you can get to a human behind all of the automated systems you can most likely get a solution.

			And to round this out, the final [https://twitter.com/#!/rabbibob/status/161436737996996608 tweet]:

			<pre style="white-space: pre-wrap">
			Rabbi Bob ✔

			Thanks to @ATTBusiness @ATTRobert and later getting a human on the line in order to remove our email block. http://rabbibob.com/index.php/ATT_Blocked_Email_Notification
			</pre>

Rabbi Bob: /* Resolution */

2012-01-23T13:11:34Z

Resolution

← Older revision		Revision as of 13:11, 23 January 2012
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	</pre>		</pre>

			=Unblocked=
			Testing on Thursday was good and we are unblocked. Thanks to AT&T's presence on Twitter for getting the ball rolling on this and proving once again that if you can get to a human behind all of the automated systems you can most likely get a solution.

Rabbi Bob at 19:44, 17 January 2012

2012-01-17T19:44:47Z

← Older revision		Revision as of 19:44, 17 January 2012
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	AT&T Postmaster Staff		AT&T Postmaster Staff
			</pre>

			=Resolution=

			We may be in the clear. Updating post and will check back in 2 days.

			<pre style="white-space: pre-wrap">
			-----Original Message-----
			From: Postmaster [mailto:abuse_rbl@abuse-att.net]
			Sent: Tuesday, January 17, 2012 1:53 PM
			To: Mike Beane
			Subject: Re: FW: Mike Beane [**-0-3**]

			At 10:21 AM 1/16/2012, you wrote:
			>66.*..***

			Thank you for contacting the AT&T Postmaster.

			The mail-server IP address(es) associated with your request will be removed from the block list within 24-48 hours from the date of this letter. AT&T and its affiliates do NOT intentionally block legitimate mail in the course of our anti-spam initiatives and regret any inconvenience this may have caused. If the IP that was recently blocked begins to exhibit the characteristics of a compromised network object or is compromised by an offender of Acceptable Use Policies, the IP address will be blocked again.

			ADMINISTRATORS: Please thoroughly check your IP logs before requesting removal. You must determine that all traffic from the blocked IP is actually from your mail servers to ensure your network is not compromised. Administrators who fail to do this may experience subsequent and more resolute blocking.

			Thank you for helping AT&T Internet Services network combat spam in all its forms.


			Regards,

			AT&T Postmaster
			AT&T CSO/IISS
			abuse_rbl@abuse-att.net
			http://att.net/blocks

	</pre>		</pre>

Rabbi Bob: /* 20120116 */

2012-01-16T16:32:03Z

20120116

@@ Line 148: / Line 148: @@
 Thank you,
 Mike
 </pre>

Rabbi Bob: /* 20120116 */

2012-01-16T16:22:34Z

20120116

← Older revision		Revision as of 16:22, 16 January 2012
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	* Will email the above address with link to this post.		* Will email the above address with link to this post.
	** Wonder if abuse-att.net is available to me without being blocked.		** Wonder if abuse-att.net is available to me without being blocked.

			<pre style="white-space: pre-wrap">
			Issue:
			Emails from *@mayohospital.com are blocked (553)

			For reference and full background of attempts to correct this:
			http://www.rabbibob.com/index.php/ATT_Blocked_Email_Notification

			Request:

			Find specific reason for the block so it can be corrected. A log somewhere on the AT&T side must show the actual transaction and declination. Am willing to send specific targeted email to assist in finding the entry.

			Good morning,

			I have checked our outgoing logs to *@prodigy.net for one calendar year and have confirmed that 142 messages have been attempted.

			Of those 142 messages, 4 email users on our domain send email to 4 @prodigy.net users. One of those recipients is a user on both domains and two of the other @prodigy.net recipients are relatives of him. The fourth @prodigy user has had 114 conversations over 12 months with one user on our domain.

			The logs do not indicate the issues presented in the reply email below and screenshots can be made available of the logs upon request.

			Please remove the block or present substantial proof of the indicated issue.

			Thank you,
			Mike
			</pre>

Rabbi Bob: /* 20120116 */

2012-01-16T16:18:24Z

20120116

← Older revision		Revision as of 16:18, 16 January 2012
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	</pre>		</pre>
	* Will email the above address with link to this post.		* Will email the above address with link to this post.
			** Wonder if abuse-att.net is available to me without being blocked.

Rabbi Bob: /* 20120116= */

2012-01-16T16:14:35Z

20120116=

← Older revision		Revision as of 16:14, 16 January 2012
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	* Spoke to an AT&T rep. Very polite, initially pointed me in the direction of [http://office.microsoft.com/en-us/outlook-help/troubleshoot-550-553-and-relay-prohibited-errors-HA001112833.aspx what the error indicates], but through discussion she said that she would reach out to technical to have them contact me. I did not discount that it may be a setting on our side and that I'm looking for that hidden thing that makes AT&T's mail servers not like us so we could work from there. /crosses fingers		* Spoke to an AT&T rep. Very polite, initially pointed me in the direction of [http://office.microsoft.com/en-us/outlook-help/troubleshoot-550-553-and-relay-prohibited-errors-HA001112833.aspx what the error indicates], but through discussion she said that she would reach out to technical to have them contact me. I did not discount that it may be a setting on our side and that I'm looking for that hidden thing that makes AT&T's mail servers not like us so we could work from there. /crosses fingers
	** Perhaps we can ask them to whitelist our static IP addresses		** Perhaps we can ask them to whitelist our static IP addresses
	=20120116==		==20120116==
	* Received an email today:		* Received an email today:

Rabbi Bob: /* What Next */

2012-01-16T16:14:25Z

What Next

@@ Line 95: / Line 95: @@
 =What Next=
+==20120111==
 At the moment I would like to get in touch with a human and all present routes seem to fail.  I'll reach out on Twitter in a moment and we'll see how that works.  I'll update as I go and most likely will point to this page in the reach out.
@@ Line 110: / Line 110: @@
 * Spoke to an AT&T rep.  Very polite, initially pointed me in the direction of [http://office.microsoft.com/en-us/outlook-help/troubleshoot-550-553-and-relay-prohibited-errors-HA001112833.aspx what the error indicates], but through discussion she said that she would reach out to technical to have them contact me.  I did not discount that it may be a setting on our side and that I'm looking for that hidden thing that makes AT&T's mail servers not like us so we could work from there.  /crosses fingers
 ** Perhaps we can ask them to whitelist our static IP addresses

Rabbi Bob: /* What Next */

2012-01-11T15:07:42Z

What Next

← Older revision		Revision as of 15:07, 11 January 2012
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	* This looks promising: I've been asked to follow a specific ATT social media team member and DM (done).		* This looks promising: I've been asked to follow a specific ATT social media team member and DM (done).
	* Asked to email details to an ATT email address (noted .com - and the email made it through as autoreply received).		* Asked to email details to an ATT email address (noted .com - and the email made it through as autoreply received).
	* Spoke to an AT&T rep. Very polite, initially pointed me in the direction of what the error indicates, but through discussion she said that she would reach out to technical to have them contact me. I did not discount that it may be a setting on our side and that I'm looking for that hidden thing that makes AT&T's mail servers not like us so we could work from there. /crosses fingers		* Spoke to an AT&T rep. Very polite, initially pointed me in the direction of [http://office.microsoft.com/en-us/outlook-help/troubleshoot-550-553-and-relay-prohibited-errors-HA001112833.aspx what the error indicates], but through discussion she said that she would reach out to technical to have them contact me. I did not discount that it may be a setting on our side and that I'm looking for that hidden thing that makes AT&T's mail servers not like us so we could work from there. /crosses fingers
			** Perhaps we can ask them to whitelist our static IP addresses